Privacy Policy

Who we are:

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In this Privacy Policy, “Sunflower SEND Hub”, “we”, or “our” means

1. Sunflower SEND Hub Limited, Company number 16355462.

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We collect information in the following ways:

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Information you provide to us directly

You may give us your information in order to sign up for one of our events, make a donation, purchase our products, register as a volunteer, media volunteer or ambassador for us, join our network, use our SEND information services or otherwise communicate with us. 

When you use our website, we collect your personal information using “cookies” and other tracking methods.

In addition, in accordance with common website practice, we will receive information about the type of device you’re using to access our website or apps and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.

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Information you provide to us indirectly

Your information may be shared with us by third parties, for example:

• if a friend or family member signs you up for one of our events

• independent event organisers, for example fundraising sites like Just Giving, or Facebook donations.

• if you sign up as a volunteer for us through an  external volunteering website.

We also may receive data about you from subcontractors acting on our behalf who provide us with technical, payment or delivery services, and from business partners, advertising networks and search/analytics providers used on our website.

You should check any privacy policy provided to you where you give your data to a third party. 

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Information from other sources  

We also use information from the following sources:

Social Media
Communication, engagement and actions taken through external social media platforms that we participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Instagram, you might give us permission to access information from those services, for example when you publicly tag us in an event photo.

You are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to your own privacy and personal details.

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Information available publicly
We supplement information on our supporters with information from publicly available sources such as charity websites and annual reviews, corporate websites, public social media accounts, the electoral register and Companies House in order to create a fuller understanding of someone’s interests and support of Sunflower SEND Hub. For more information, please see our section on “Building profiles of supporters” below.

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What personal information we collect:

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Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect, store and use the following kinds of personal information:

• your name;

• your contact details (including postal address, telephone number, e-mail address and/or social media identity);

• your date of birth;

• your gender;

• your bank or credit card details where you provide these to make a payment;

• if you volunteer for us or apply for a job with us, information necessary for us to process these applications and assess your suitability (which may include things like employment status, previous experience depending on the context, as well as any unspent criminal convictions or pending court cases you may have);

• information about your activities on our website(s) or social media platforms when you interact with us, and about the device you use to access these, for instance your IP address and geographical location;

• information about events, activities and products which we consider to be of interest to you;

• age, nationality and ethnicity information for monitoring purposes; and

• any other personal information you provide to us. 
   

Certain types of personal information are in a special category under data protection laws, as they are considered to be more sensitive.  Examples of this type of sensitive data (known as “special category data”) would be information about health, race, religious beliefs, political views, trade union membership, sex life or sexuality or genetic/biometric information.  

We only collect this type of information about our supporters to the extent that there is a clear reason for us to do so, for example asking for health information if you are taking part in a sporting event, or where we ask for information for the purpose of providing appropriate facilities or support.   We will also collect this type of information if you make it public or volunteer it to us.

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Wherever it is practical for us to do so, we will make clear why we are collecting this type of information and what it will be used for.

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Your rights:

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Under UK data protection law, you have rights over personal information that we hold about you.  We’ve summarised these below:

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Right to access your personal information

You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply. 

If you want to access your information, send a description of the information you want to see by post to Sunflower SEND Hub, 1A Queen Street, Haverhill, Suffolk, CB9 9DZ or email tina@sunflowersendhub.org.

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Right to have your inaccurate personal information corrected

You have the right to have inaccurate or incomplete information we hold about you corrected.  If you believe the information we hold about you is inaccurate or incomplete, please provide us with details and we will investigate and, where applicable, correct any inaccuracies.  

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Right to restrict use of your personal information

You have a right to ask us to restrict the processing of some or all of your personal information in the following situations:  if some information we hold on you isn’t right; we’re not lawfully allowed to use it; you need us to retain your information in order for you to establish, exercise or defend a legal claim; or you believe your privacy rights outweigh our legitimate interests to use your information for a particular purpose and you have objected to us doing so.

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Right to erasure of your personal information

You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions, you have the right for this to be done. If we are unable to delete your information, we will explain why this is the case. 

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Right for your personal information to be portable

If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format.

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Right to object to the use of your personal information

If we are processing your personal information based on our legitimate interests or for statistics, you have a right to object to our use of your information.

If we are processing your personal information for direct marketing purposes, and you wish to object, we will stop processing your information for these purposes as soon as reasonably  possible.

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If you want to exercise any of the above rights, please contact us at Sunflower SEND Hub, 1A Queen Street, Haverhill, Suffolk, CB9 9DZ or email tina@sunflowersendhub.org. We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.

Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office (ICO).